Presentation
DH11 - Fostering Artificial Intelligence Integration in Canadian Primary Care Electronic Medical Record Encounters
SessionPoster Session 2
DescriptionPrimary care physicians are at the forefront of the clinical process that can lead to diagnosis, referral, and treatment. With electronic medical records (EMRs) being introduced and, over time, gaining acceptance by primary care users, they have now become a standard part of care. EMRs have the potential to be further optimized with the introduction of artificial intelligence (AI). There has yet to be a widespread exploration of the use of AI in primary health care and how clinicians envision AI use to encourage further uptake. The primary objective of this research is to understand if the user-centered design approach, rooted in contextual design, can lead to an increased likelihood of adoption of an AI-enabled encounter module embedded in a primary care EMR. In this study, we use human factor models and the technology acceptance model to understand the results. To accomplish this, a partnership has been established with an industry partner, TELUS Health, to use their EMR, the collaborative health record. The overall intention is to understand how to improve the user experience by using user-centered design to inform how AI should be embedded in an EMR encounter. Given this intention, a user-centered approach will be used to accomplish it. The approach of user-centered design requires qualitative interviewing to gain a clear understanding of users’ approaches, intentions, and other key insights to inform the design process. A total of 5 phases have been designed for this study. As of October 2024, a total of 14 primary care clinician participants have been recruited and interviewed. Coding has been completed on all qualitative data to inform redesign considerations. Current work on this study is focused on re-design and re-engaging the clinicians to see if there are any changes in their perceptions on AI.
This presentation will focus on interview results and their impact on the redesign of the AI-enabled EMR encounter. Key takeaways include the crucial role primary care clinicians play in the design and practical use of AI-enabled tools, particularly those that influence clinical processes rather than just administrative tasks.
This presentation will focus on interview results and their impact on the redesign of the AI-enabled EMR encounter. Key takeaways include the crucial role primary care clinicians play in the design and practical use of AI-enabled tools, particularly those that influence clinical processes rather than just administrative tasks.
Event Type
Poster Presentation
TimeTuesday, April 14:45pm - 6:15pm EDT
LocationFrontenac Foyer