Presentation
SE5 - Navigating Sensitive Health Topics and Tasks in Human Factors Testing: Strategies for Research Validity and Participant Well-Being
SessionPoster Session 2
DescriptionConducting human factors (HF) testing on sensitive health topics, including topics that could hurt participants’ reputation or cause negative repercussions if their data were released - require the application of widely recognized protocols to protect individual information. When working with user groups with stigmatized identities or other vulnerable populations, in which their individual characteristics are incorporated into the objectives of the study, additional considerations should be followed to ensure participant comfort, data quality, and respect for the subject matter.. This poster presentation offers an overarching guide for researchers approaching these sensitive topics, emphasizing the balance between normalizing the process and acknowledging the stigmas that may accompany them. Researchers should navigate the intersection between professionalism and participant empathy, ensuring both the validity of their studies and the well-being of their participants.
A key strategy in conducting HF testing in sensitive contexts is treating these topics with the same seriousness as any other health issue while also understanding when and how humor can be used to relieve discomfort. For example, during the consent process in which participants simulate providing a urine sample, the moderator can take a lighthearted approach to the consent process by acknowledging what may be perceived as a funny or personal task to perform during testing. This can reduce any potential participant tension or discomfort before the test session begins by allowing both the moderator and participant to have a productive test session.
An equally crucial strategy is the preparation that occurs before participants walk through the door. A carefully worded screener utilizing clear, yet gentle language can effectively inform potential participants about the session's nature while empowering those who may be uncomfortable to decline. When it comes to screening eligibility for studies on sensitive health topics, the best practice to only ask for information necessary to determine eligibility is of increased importance to avoid unnecessary disclosure of private sensitive information. Furthermore, it is vital for researchers to engage in thorough background research relevant to the study focus. For example, if testing a product intended for individuals living with HIV, gaining a solid understanding of contemporary experiences and challenges faced by this community is essential. This knowledge enables researchers to approach sensitive topics with empathy and authenticity, enhancing participant comfort and improving the overall quality of the data collected.
One of the main challenges researchers face when conducting research on sensitive topics is the lack of standardized methods for sensitive simulations. While HF researchers are familiar with standardized tools like injection pads for simulating injections, there is less guidance on simulating behaviors that tend to be more private. This gap creates uncertainty in study design and execution. By addressing these challenges head-on, this poster presentation will propose a set of best practices that include clear guidelines on recruitment, simulation behaviors, and setting the right tone in testing environments.
Attendees will leave with practical insights into how to conduct HF testing in sensitive areas, focusing on participant comfort, realism, and inclusivity. By improving these elements, researchers can collect more reliable data and contribute to better product development in sensitive healthcare spaces.
A key strategy in conducting HF testing in sensitive contexts is treating these topics with the same seriousness as any other health issue while also understanding when and how humor can be used to relieve discomfort. For example, during the consent process in which participants simulate providing a urine sample, the moderator can take a lighthearted approach to the consent process by acknowledging what may be perceived as a funny or personal task to perform during testing. This can reduce any potential participant tension or discomfort before the test session begins by allowing both the moderator and participant to have a productive test session.
An equally crucial strategy is the preparation that occurs before participants walk through the door. A carefully worded screener utilizing clear, yet gentle language can effectively inform potential participants about the session's nature while empowering those who may be uncomfortable to decline. When it comes to screening eligibility for studies on sensitive health topics, the best practice to only ask for information necessary to determine eligibility is of increased importance to avoid unnecessary disclosure of private sensitive information. Furthermore, it is vital for researchers to engage in thorough background research relevant to the study focus. For example, if testing a product intended for individuals living with HIV, gaining a solid understanding of contemporary experiences and challenges faced by this community is essential. This knowledge enables researchers to approach sensitive topics with empathy and authenticity, enhancing participant comfort and improving the overall quality of the data collected.
One of the main challenges researchers face when conducting research on sensitive topics is the lack of standardized methods for sensitive simulations. While HF researchers are familiar with standardized tools like injection pads for simulating injections, there is less guidance on simulating behaviors that tend to be more private. This gap creates uncertainty in study design and execution. By addressing these challenges head-on, this poster presentation will propose a set of best practices that include clear guidelines on recruitment, simulation behaviors, and setting the right tone in testing environments.
Attendees will leave with practical insights into how to conduct HF testing in sensitive areas, focusing on participant comfort, realism, and inclusivity. By improving these elements, researchers can collect more reliable data and contribute to better product development in sensitive healthcare spaces.
Event Type
Poster Presentation
TimeTuesday, April 14:45pm - 6:15pm EDT
LocationFrontenac Foyer